GEN127 Week 4 Phoenix Career Services
Complete the University of Phoenix Material: Communication in Action worksheet.
Communication in Action
Understanding professional communication ensures that students are successful in the online learning environment and in their professional lives. For each of the following four scenarios, respond with an example of both a poor response and an effective response. An example is provided to get you started. There is no minimum word count for this assignment. The goal is to demonstrate your understanding of professional communication.
Example Scenario: You cannot locate the Instructor Policies document for your course. You post a message in the Class Messages area.
Poor Response: I can’t find the Instructor Policies. LOL!
Effective Response: Hello, instructor. I looked throughout the course, but cannot find the Instructor Policies. Can you help, please?
Scenario One: You review your points and see that you have received 0 points on your first assignment. You send your instructor a message through a Private Message, to understand why you did not earn any points.
Scenario Two: The payroll administrator at your work has sent you an e-mail asking why you worked overtime hours and who approved them. She also reminds you that overtime must be approved prior to working the hours. What is your reply to her?
Scenario Three: You do not understand the assignment for Week Two. You post a message to your instructor through Private Messages, asking for clarification.
Scenario Four: You have posted a message for discussion that has offended a fellow student. This was not your intention and it is a misunderstanding. The student responds with the following reply: “I do not appreciate your comment. It is obvious that you have had an easy life and do not understand how hard it is to grow up in poverty.”